- Troubleshooting & Repair
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| Service | Description |
| TOTAL System Cleanup |
- Full Hardware Diagnostics
- Remove all Malware Infections - Viruses, Worms, Trojan horses, Spyware etc
- Remove all Junkware
- Cleanup and Optimize all browsers for faster browsing
- Cleanup and Repair Windows Registry
- Repair\Replace corrupted Windows System Files
- Repair Files System Issues
- Optimize System for Maximum Performance
- Physical cleanup of all Vents and Fans
|
Windows Repair\Reinstall
w/Data Backup |
- Repair\Reinstall Windows Operating System
- Install all Hardware Drivers
- Install all available critical Windows updates
- Install trial Security Software
- Install client provided software
- Install Chrome and Firefox
- Install AdblockPlus for all browsers
- Optimize system for maximum performance
- Remove viruses, trojans, worms, spyware and other malware
- Transfer\Backup all Level-1 recoverable data and restore it to new installation
|
OnSite Hardware Repair,
Replacement,
Upgrade |
- Replacing, repairing, or upgrading defective hardware such as Power Supply, RAM, CPU, Motherboard etc.
- Full Hardware diagnostics included.
- Service includes labor only, parts not included but can be purchased separately if needed.
|
| General Diagnostics |
- Hardware Diagnostics
- Malware Scan
- Clean Vents and Fans
If you are experiencing computer problems but not sure what's causing them, then this is the place to start. We'll check all critical components of your system to identify the source of the problem(s). Once we've identified the source we will then recommend an appropriate and affordable solution. We'll also show you how to prevent such issues in future. Service includes labor only, parts not included. If additional services are required to complete the work then those will be discussed in advance, prior to performing them. In such cases, at least 50% of this service charge will be applied towards the additional service needed. |
- Networking
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| Service | Description |
Secure Network Setup
- Home | Setup a secure Wireless Network in your home. Configure up to 2 wireless network devices - Laptops, Gaming systems, Printers, Mobile Phones etc. Add additional devices for $20 each. |
Secure Network Setup
- Business |
- Install and Configure Router
- Setup a secure Internal wired\wireless network
- Setup a secure isolated Guest WiFi network
|
| Office Network Setup Consultation | In order to setup a stable and secure network, our consultation includes a thorough site survey which will help us understand your software, hardware and business specific operational needs. After we gather this information, we will recommend suitable solutions. If you proceed with our recommendations, this $99.99 charge will be applied towards to the total cost of the Network Setup. |
| New Setup - Printer |
- Install and configure a Network Printer\Scanner
- Set up printer on up to 5 workstations in a Workgroup Environment
- Configure printer access for all workstations in a Domain Environment
|
- Data Services
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| Service | Description |
| Data Transfer |
- Transfer data from one Hard Drive to new drive
- Upgrade HDD to SSD
|
| DataBackup Setup - Local | Setting up a DataBackup system using internal or external storage medium on a workstation. Service includes labor for both hardware and software setup. Parts not included but can be provided for an additional charge. |
| DataBackup Setup - Network | Setting up a DataBackup system on a network using an external storage medium. Covers up to 10 workstations + 1 Storage medium. Service includes labor for both hardware and software setup. Parts not included but can be provided for an additional charge. |
| Data Restore |
- Restore data from a valid backup in the event of a Hardware\Software failure
- Configure system back to it's previous working state
|
| Data Recovery Assessment |
- Assessing Internal or External hard drives for data recovery
- This fee is non-refundable but applicable towards the actual data recovery fee
|
| Data Recovery - Level 1 |
- Data Recovery from an accidentally formatted internal or external drive. Also includes recovering accidentally deleted data.
- No data recovery, no charge
- You pay after verifying recovered data to make sure it is the data you want. If it isn't you owe nothing and no recovered data is returned to you.
- Recovery time can range between 1wk - 4Wks
- Labor fee can range between $200 - $1000, depending on the time and effort involved
|
| Server Backup Setup - Local |
- Windows Server Backup Setup to 1-2 external backup drives
- Two follow-ups to make sure Backup is working as expected
|
| Data Recovery - Level 2 |
- Data Recovery from a drive with mechanical failure
- No data recovery, no charge
- You pay after verifying recovered data to make sure it is the data you want. If it isn't you owe nothing and no recovered data is returned to you.
- Recovery time can range between 1wk - 4Wks
- Labor fee can range between $1500 - $3500, depending on the time and effort involved
|
- Speed & Maintenance
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| Service | Description |
| Speed-OS | Configuring your PC to start and run faster by changing how and what it runs. This also includes removing clutter that clogs up your PC and slows it down over time. Memory (RAM) upgrade is recommended for further performance improvement. Installation of memory module(s) is included in this service, if you have already purchased the memory needed. If not, then these parts can be provided for an additional charge. If "Speed-OS" is being added to an existing order than a discount of 50% applies to it. |
| Software Install\Upgrade | Installing or Upgrading any sofwtare on your PC including the Operating System. Software not included but can be provided for an additional charge. |
| Non-Profit Plan A | This plan includes everything Plan B has and more. It's primarily designed to reduce the incidental IT expenses by covering you for certain mishaps as part of the plan. In other words, instead of you paying us by the hour or per visit, you pay a monthly amount that covers you for certain unforeseeable IT issues. Please contact us to request a FREE consultation or discuss monthly pricing. |
| Non-Profit Plan B | We understand that non-profit organizations have similar IT needs as a small or medium business. Therefore, we offer similar maintenance plans to all non-profit organizations at heavily discounted prices. We can help you setup an efficient and an affordable IT infrastructure, then help you maintain it on a regular basis. Each organization has some unique needs but some are common so all our plans include taking care of the basics, such as online security, keeping your systems running as fast as they can, network security. This plan includes these three components. Please contact us to request a FREE consultation or discuss monthly pricing. |
| Immunization | Installing an AntiVirus, AntiSpyware and a firewall to secure your computer from all Malware and hacking attempts. We recommend Kaspersky Lab products and provide 1-25 license packs of both business grade and residential titles. Please view the products page for more details. We can also monitor and manage security of your workstations remotely. Request your free consultation today! |
| Residential Plan | Please contact us to request a FREE consultation |
| Small Business Plan C | This is a basic IT maintenance plan for Small to Medium Businesses. Plan includes setting up online security with monthly follow-ups and regular system scans. It also includes optimizing workstations for speed on a regular basis. Other recommended services not included in the Plan are discounted by 15%. Please contact us to request a FREE consultation or discuss monthly pricing. |
| Small Business Plan B | To keep your business information protected and available at all times you need a solid combination of security policies and other required security measures, such as encryption, backup, and online security. This plan is carefully designed to accomplish all of this and more. It includes everything from Plan C and discounts on certain services go up to 30%. Please contact us to request a FREE consultation or discuss monthly pricing. |
| Small Business Plan A | This plan includes everything from Plan B and C. It's primarily designed to reduce incidental expenses. Instead of paying per incidence or visit, it covers you for certain unforeseeable IT issues as part of the plan. This is the best way to reduce your IT maintenance expense. Please contact us to request a FREE consultation or discuss monthly pricing. |
| Physical Cleaning | Physical Cleaning - Clean all vents, fans, heat sinks, and dust off internal components to reduce heat and ensure proper cooling |
- Consultation
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| Service | Description |
| General Consultation | General consultation is all about understanding your overall IT needs, issues, challenges and recommending applicable solutions. If you're a startup business and need guidance on what computer equipment you'll need, then this service is for you.
(Please check the current coupons at the top of this page) |
| Network Consultation | Network consultation focuses on assessing your network security, design, and implementation. In other words, checking how secure, smooth and stable your network is. Every business has unique needs and one big solution doesn't fit all. We can discuss your network needs and recommend a setup that works the best for your business. |
| Data Security & Availability | Data is one of the most crucial assets of every business. It needs to be protected and be available at all times. Certain safeguards and procedures need to be in place to ensure this happens. This consultation is about reviewing your current plans to secure your Data and recommending further improvements OR recommending suitable solutions if you don't have a plan in place yet. |
| Web Consultation | The first place most people look for information or products, is the Internet. We believe every business should have an online presence to reach a larger group of potential clients and to publish information that existing clients may need. Web consultation is all about understanding what you would like to achieve from a website and discussing possible options. When we create a website for you, we handle other details as well, such as hosting, domain name registration etc. |
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